The Oman Contact Centers Forum organized by the Ministry of Health (MOH), represented by the Public Relations & Communication Department, the Contact Center, kicked off on (Saturday) under the patronage of H.E. Dr. Ahmed bin Mohammed Al-Saidi, Minister of Health.

The Forum aimed to identify the services of the contact centers in the Sultanate, how to promote those services and achieve the institutional and occupational development of the contact centers in both the public and private sectors.

In addition, the Forum also highlighted the role of the contact centers as institutions in sustainable development, as well as seeking to achieve high-level of client satisfaction.  

More than 200 participants and experts from the contact centers of the government and private institutions in the Sultanate attended the Forum.

Through three sessions, the Forum included a number of lectures that highlighted the role of government contact centers in developing and enhancing the strategic plans, the role of National Committee for Civil Defence and call centers in emergencies, self and human development, latest technical developments in the contact centers, managing clients' complains between the institution and the contact centers, dealing with the angry client, contact center officer with excellent degree.