This service enables you to submit a complaint if a patient or a relative suffers harm due to a medical error while receiving healthcare services in healthcare institutions in the Sultanate of Oman. Before submitting a complaint, it is strongly recommended to first communicate with the treating physician or medical team. Many cases may be the result of the natural progression of a disease or known treatment complications rather than an actual medical error. This communication can help clarify and better understand the situation and may lead to a quicker resolution without the need for a formal complaint. The complaint should be clear and detailed. Parents submitting a complaint on behalf of their children under the age of 18 are exempted from this requirement.

1-Fill Applicant and/or patient information.
2-Information about the claimed medical error.
3-To upload the following attachments:
4-Paying the fees.

• The minutes of the meeting the complainant had with each institution’s administration (in the presence of the main treating doctors) regarding the complaint.
• Detailed complaint letter with clarification about the date and place of incident.
• Copy of medical reports/records for treatment abroad (if applicable).
• Social Insurance card (if applicable).
• Evidence of official legal representation if the patient himself is not the applicant. Exception: father applying for his children does not need legal proof.