The Ministry of Health (MOH) launched today (Tuesday) at COMEX 2023 a questionnaire to measure patient satisfaction with the services provided by the Ministry through the Shifa application.

The launching ceremony was held under the patronage of H.E. Dr. Fatma Mohammed Al-Ajmi, MOH Undersecretary for Administrative, Financial & Planning Affairs.

On this occasion, Dr. Qamra Said Al-Sariri, Director General of the Quality Assurance Center, pointed out that this project aims to improve the quality of the provided health services, as the patient’s experience is a key indicator to evaluate performance and quality of health care institutions.

Al-Sariri added that the MOH vision, represented by the Quality Assurance Center, seeks to make the Sultanate of Oman a national reference with world-class quality of health services and patient safety.

The Director General of the Quality Assurance Center stressed that this project is one of the Ministry’s initiatives enabling the beneficiaries (patients and their families) to involve in the improvement process. It aims to evaluate the patients’ experience in the health care facilities by using the Beneficiary satisfaction measurement questionnaire in the Shifa app, as well as to identify the patient’s experience through observed data analysis.

On the sidelines of COMEX 2023, H.E. Dr. Fatma Mohammed Al-Ajmi, MOH Undersecretary for Administrative, Financial & Planning Affairs and Chairperson of the supervisory Committee of Digital Transformation, was invited to participate in the first proficiency forum in government digital transformation. The MOH Undersecretary for Administrative, Financial & Planning Affairs touched upon the role of digital transformation in promoting health care and achieving the Ministry’s strategic goals during the next phase.

In addition, Dr. Fatma Mohammed Al-Ajmi added that digitization of healthcare services promotes the health sector capabilities, improves the services provided to the patient and beneficiaries, saves time and effort exerted for these services, and enhances transparency and accountability by follow-up with the service providers. 

The MOH Undersecretary for Administrative, Financial & Planning Affairs highlighted the MOH’s digital transformation projects, such as the National Digital Strategy, establishing health techniques company, the MOH institutional identity project (which will be launched soon), and limiting and simplifying e-government services in cooperation with the Ministry of Transport, Communications & Information Technology.